You will receive an email from support@gatesentry.com with your access code and a link to the login page. When you click the link in the email you will be redirected to the create account page. If you haven’t received the email please check spam or promotion inbox.

If a resident didn’t receive a welcome email, please check your spam or promotions inbox.

Additionally, administrators can send an access code through the admin portal.

To do so, search for the name of the host in the portal. Under the ‘host info’ section, click/tap the ‘Send Code’ button, and they will receive a welcome email.

The access code does not function as a temporary password. To create a new account, please click on “Create New Account” and enter your email address, preferred password, and then your access code.

The access code is sent in the welcome email.

If a resident didn’t receive a welcome email, please check your spam or promotions inbox.

Additionally, administrators can send an access code through the admin portal.

To do so, search for the name of the host in the portal. Under the ‘host info’ section, click/tap the ‘Send Code’ button, and they will receive a welcome email.

Residents can reset their password and retrieve their User ID online at portal.GateSentry.com by using the ‘Reset Password’ link located under the login section. A secure link will be sent to the resident along with their User ID. Please note that both the username and the password are case-sensitive. The resident’s email address serves as their username and should be entered in all lowercase letters, while the password should only consist of letters and numbers.

Gate Sentry caters to all residents, including those without a smartphone. Even without a mobile device, residents can easily create an account and input visitor information through the user-friendly Gate Sentry web portal. We believe in inclusivity and accessibility, ensuring that everyone can conveniently manage their guest list.

For residents who prefer traditional communication methods, we’ve got you covered. Owners who don’t utilize a smartphone or the web can still rely on the trusted channels of calling their security team or reaching out to the property manager.

The link the user guides are www.gatesentry.com/usertraining

For iPhone: Go to Settings -> Notifications -> Scroll down and click on the Gate Sentry app -> At the top, tap “Allow Notifications” and choose the alerts you would like to receive.

For Android: Go to Settings -> Navigate to Apps -> Click on Gate Sentry -> Enable notifications -> set to priority status

To instruct a resident on adding a host, follow these steps:

1. Open the Gate Sentry app and go to the profile page.
2. Tap the ‘New’ button located in the bottom right-hand corner, below the list of hosts.
3. Enter the host’s first and last name, email address, and choose whether or not this host will receive notifications.
4. Finally, tap the ‘Save’ button, and the host will appear on your profile screen.

To instruct a resident on adding a guest, follow these steps:

1. Click on the “NEW” button and start typing the guest’s name.
2. Next, select whether the guest is permanent, temporary, or banned. If they are temporary, please specify the date.
3. Afterward, click on “SAVE.” If the guest is successfully added, a pop-up message will appear stating “Guest Added.”
4. If you don’t see this pop-up, it means the entry was not saved.

To instruct a resident on adding a vendor, follow these steps:

1. Click on the “NEW” button and start typing the vendor’s name. If the vendor is already in the community database, it will appear as a suggestion.
2. Next, select whether the vendor is permanent or temporary. If they are temporary, please specify the date.
3. Afterward, click on “SAVE.” If the vendor is successfully added, a pop-up message will appear stating “Vendor Added.”
4. If you don’t see this pop-up, it means the entry was not saved.

To instruct a resident on adding a host, follow these steps for the web portal:

1. If you are using the web portal, you can delete a guest or visitor by clicking on their name to highlight it, and then selecting the ‘delete’ option.
2. This action will remove the visitor from the system.

To instruct a resident on adding a host, follow these steps for the app:

1. In the mobile app, you can delete a guest or vendor by tapping on their name.
2. Then, select the ‘delete’ option.

Gate Sentry serves as the community’s software for managing visitor admissions. However, it is important to note that Gate Sentry does not have control over the guards’ decision-making process when it comes to admitting visitors. Therefore, if a resident comes across an unfamiliar visitor, we highly recommend reaching out to the security team management to conduct an investigation regarding the admission of unexpected or unknown individuals to their home.

As the visitor access management provider, Gate Sentry is not directly involved with the guards themselves. We do not manage the gate staff but only provide the software they use to admit visitors. To address this issue, we recommend reaching out to your guards or the security company responsible for overseeing their activities.

At Gate Sentry, our primary service is to provide a visitor access system that enables guards to log visitors. If you are experiencing issues with visitors not being logged, we advise you to contact the security company responsible for the guards or directly reach out to the guards themselves.

Email support@GateSentry.com