Logo with white fence and red text that says 'Gate Sentry'

FAQ's

additional support

Support
Support Issue
You will receive an email from support@gatesentry.com with your access code and a link to the login page. When you click the link in the email you will be redirected to the create account page. If you haven’t received the email please check spam or promotion inbox.

Did this resolve your issue?
To add a host, go to the profile page of the Gate Sentry app and tap the ‘New’ button located in the bottom right-hand corner below the list of hosts. Enter the host’s first and last name, email address, and choose whether or not this host will receive notifications. Then, tap the ‘Save’ button, and the host will appear on your profile screen.

Did this resolve your issue?
To add a guest, follow these steps: Click on the “NEW” button and begin typing the guest’s name. Next, select whether the guest is permanent, temporary, or banned. If it’s temporary, please specify the date. Once done, click on “SAVE.” If the guest is successfully added, a pop-up message will appear saying “Guest Added.” If you don’t see this pop-up, it means the entry was not saved.

Did this resolve your issue?
To add a vendor, follow these steps: Click on the “NEW” button and begin typing the vendor’s name. If the vendor is already in the community database, it will appear as a suggestion. Next, select whether the vendor is permanent or temporary. If it’s temporary, please specify the date. Once done, click on “SAVE.” If the vendor is successfully added, a pop-up message will appear saying “Vendor Added.” If you don’t see this pop-up, it means the entry was not saved.

Did this resolve your issue?
For iPhone: Go to Settings -> Notifications -> Scroll down and click on the Gate Sentry app -> At the top, tap “Allow Notifications” and choose the alerts you would like to receive. For Android: Go to Settings -> Navigate to Apps -> Click on Gate Sentry -> Enable notifications -> set to priority status.

Did this resolve your issue?
As the visitor access management provider, Gate Sentry is not directly involved with the guards themselves. We do not manage the gate staff but only provide the software they use to admit visitors. To address this issue, we recommend reaching out to your Homeowners Association (HOA) or the security company responsible for the guards.

Did this resolve your issue?