You will receive an email from support@gatesentry.com with your access code and a link to the login page. When you click the link in the email you will be redirected to the create account page. If you haven’t received the email please check spam or promotion inbox.

Please contact info@gatesentry.com or your Property Manager so that they can resend the create account email. Also, please check your spam or promotions inbox.

The access code does not function as a temporary password. To create a new account, please click on “Create New Account” and enter your email address, preferred password, and then your access code.

To get an access code, please email your property manager or support@gatesentry.com with your first and last name, street address, and community name.

If there is no existing Gate Sentry account associated with your name at the specified address. Kindly contact the property manager to request the creation of an account for you in Gate Sentry. Once the account is set up, you will receive the necessary access code to log in.

You can reset your password and retrieve your User ID online at portal.GateSentry.com using the “Reset Password” link under the login section. A secure link will be sent to you with your User ID. Please note that both the username and the password are case sensitive. Your email address is your username and should be entered in all lowercase letters and the password should only contain letters and numbers.

Gate Sentry caters to all residents, including those without a smartphone. Even without a mobile device, residents can easily create an account and input visitor information through the user-friendly Gate Sentry web portal. We believe in inclusivity and accessibility, ensuring that everyone can conveniently manage their guest list.

For residents who prefer traditional communication methods, we’ve got you covered. Owners who don’t utilize a smartphone or the web can still rely on the trusted channels of calling their security team or reaching out to the property manager.

Please reach out to info@gatesentry.com if you would like the user guides, videos, and PDFs for the web portal and app.

For iPhone: Go to Settings -> Notifications -> Scroll down and click on the Gate Sentry app -> At the top, tap “Allow Notifications” and choose the alerts you would like to receive.

For Android: Go to Settings -> Navigate to Apps -> Click on Gate Sentry -> Enable notifications -> set to priority status

To add a host, go to the profile page of the Gate Sentry app and tap the ‘New’ button located in the bottom right-hand corner below the list of hosts. Enter the host’s first and last name, email address, and choose whether or not this host will receive notifications. Then, tap the ‘Save’ button, and the host will appear on your profile screen.

To add a guest, follow these steps: Click on the “NEW” button and begin typing the guest’s name. Next, select whether the guest is permanent, temporary, or banned. If it’s temporary, please specify the date. Once done, click on “SAVE.” If the guest is successfully added, a pop-up message will appear saying “Guest Added.” If you don’t see this pop-up, it means the entry was not saved.

To add a vendor, follow these steps: Click on the “NEW” button and begin typing the vendor’s name. If the vendor is already in the community database, it will appear as a suggestion. Next, select whether the vendor is permanent or temporary. If it’s temporary, please specify the date. Once done, click on “SAVE.” If the vendor is successfully added, a pop-up message will appear saying “Vendor Added.” If you don’t see this pop-up, it means the entry was not saved.

If you are using the web portal, you can delete a guest or visitor by clicking on their name to highlight it, and then selecting the ‘delete’ option. This action will remove the visitor from the system. In the mobile app, you can delete a guest or vendor by tapping on their name and then selecting the ‘delete’ option.

Gate Sentry serves as the community’s software for managing visitor admissions. Gate Sentry does not have control over the guards’ decision-making process when it comes to admitting visitors. Therefore, if you come across an unfamiliar visitor, we highly recommend reaching out to the security team management or the property manager to conduct an investigation regarding the admission of unexpected or unknown individuals to your home.  

As the visitor access management provider, Gate Sentry is not directly involved with the guards themselves. We do not manage the gate staff but only provide the software they use to admit visitors. To address this issue, we recommend reaching out to your Homeowners Association (HOA) or the security company responsible for the guards.

At Gate Sentry, our primary service is the provision of a visitor access system that enables guards to log visitors. If you are experiencing issues with visitors not being logged, we advise you to contact the security company, property manager, or HOA responsible for the guards. They will be able to address and resolve this matter effectively.

Gate Sentry focuses specifically on visitor access management and is not involved in gate maintenance. To address any concerns or issues related to gate maintenance, I recommend reaching out to your Homeowners Association (HOA) or the appropriate gate maintenance company directly. They will have the expertise and resources to assist you in resolving any maintenance-related matters.

Gate Sentry’s software is specifically designed for visitor access management and does not handle the management of new vehicles, toll tags, RFID, or vehicle sticker software. If you have any issues related to these matters, we recommend contacting your property manager for assistance. They will be able to help resolve the issue as Gate Sentry’s software is not involved in managing these specific functionalities.

Email support@GateSentry.com