The Property Profile: A Gated Townhouse Community in California
Nestled in a desirable California neighborhood, this upscale townhouse community features 90 private residences behind a secure, gated entrance. But while the homes offered high-end living, the front gate told a different story, one marked by technical failures, frustrated residents, and serious security risks.
The Daily Frustration: A Gate System That Couldn't Keep Up
The property’s original access system evolved from a mechanical callbox to a more modern touchscreen. But instead of solving problems, the new system created even bigger ones:
Constant Touchscreen Failures:
- The Windows-based callbox frequently crashed or glitched, making it impossible for guests to access the directory or use their entry codes.
Unreliable Access Codes:
- Residents and guests regularly complained that their codes didn’t work or weren’t listed at all.
Costly, Delayed Repairs:
- Each crash meant calling in a technician. In some cases, the system was down for days, leaving the HOA with only one option: keep the gate open.
Open Gate = Open Risk:
- With no working entry system, the gate was often left wide open, creating a major security concern and eroding trust among residents.
High Cost, Low Return:
- Despite being expensive to maintain, the system offered little reliability or control for property managers.
The result: a high-end community with a front gate that was anything but secure and modern.
The Breakthrough Solution: Goodbye Hardware, Hello Sentry Sign
To end the constant cycle of breakdowns and expensive fixes, the community turned to Sentry Solo , a fully cloud-based, hardware-free access solution anchored by Sentry Sign.
Now, the experience is streamlined and stress-free:
No More Screens or Crashes:
- Sentry Sign uses a simple, weatherproof QR code, no touchscreen, no software failures, no downtime.
Seamless Guest Entry:
- Visitors scan the code, check in, and receive immediate access through the VirtualKeypad.
Zero Maintenance Required:
- With no physical hardware to service or replace, the system never goes offline.
Reliable and Secure:
- Entry codes always work. No more missing names, blank directories, or gate failures.
Modern, Resident-Friendly Access:
- The process is intuitive, mobile-friendly, and reflects the community’s upscale standards.
Secure, Simple, and Always On
After upgrading to Sentry Solo, the townhouse community has finally achieved what it needed all along:
- Always-On Gate Access: The system never crashes, and visitors never wait.
- Peace of Mind for Residents: The gate stays secure, no more leaving it open for days at a time.
- Zero Repair Bills: With no hardware to break, the HOA no longer spends time or money on emergency service calls.
- Professional First Impressions: Guests now experience a fast, simple, modern entry process that reflects the quality of the homes behind the gate.
“Our touchscreen kiosk was always breaking, codes wouldn’t work, the system crashed, and sometimes we had no choice but to leave the gate wide open. Since switching to Sentry Solo, it’s been completely different. The gate is always secure, residents feel safe, and we haven’t had a single repair bill.”