Mobile Wallet Visitor Passes for Gated Communities and Multifamily

Visitor access is one of the most important touchpoints in a gated community or multifamily property. It impacts security, traffic flow, resident satisfaction, and a visitor’s first impression, including prospective residents arriving to tour a home or community.

At Sentry Access, we focus on continuously improving how visitors are welcomed while maintaining strong access control. Our tablet based visitor management software already eliminated traditional hardware and allowed security teams to check visitors in directly at the vehicle instead of walking in and out of a gatehouse. This made entry faster, more flexible, and easier to manage.

As communities continued using the software, we looked for ways to make arrival even smoother.

Why the Wallet Experience Matters

In many communities, visitor entry still breaks down at the gate. Guests, service providers, and prospective residents are asked to print passes, search through messages, or wait while security calls a homeowner or leasing team for approval.

Each delay adds up.

Cars begin to stack behind the visitor. Security pauses traffic. Residents and staff are interrupted with phone calls. What should be a smooth arrival quickly turns into a bottleneck that affects everyone entering the property.

We wanted visitors to arrive already prepared.

SentryPass gives visitors a digital pass that lives directly in their mobile wallet, alongside things they already use every day like boarding passes and event tickets. There is no app to download and nothing new to learn.

The pass appears exactly when it is needed.

How SentryPass Enhances the Existing Workflow

Tablet based check in solved many challenges, and SentryPass builds directly on that foundation.

As properties used the tablet workflow day to day, we identified an opportunity to make entry even faster by removing the need for any searching or manual confirmation. SentryPass was added as an enhancement to the existing process, allowing arrival to be completed with a simple scan.

Properties using SentryPass consistently share how much they value the faster check ins and smoother experience for residents, visitors, and prospective residents.

How a SentryPass Is Sent

Sending a SentryPass takes only seconds.

Residents, property teams, or leasing staff add a visitor using the Sentry Access mobile app or web portal. They enter the visitor’s name or email address and select how long the pass should be valid.

Once sent, the visitor automatically receives a text message containing their unique SentryPass and can add it directly to their mobile wallet.

A Wallet Pass That Appears at Arrival

When a visitor approaches the gated community, their phone recognizes they are nearby. The SentryPass automatically appears on the visitor’s home screen, similar to how a boarding pass appears at the airport.

Visitors do not need to search their phone or open an app. The pass is already front and center when they arrive.

For prospective residents arriving for a tour, this creates a polished first impression before they even enter the community.

From Arrival to Entry With a Single Scan

At the gate, the process is fast and confident.

The visitor presents their SentryPass, and security scans it using the same Sentry Access software they already use. With one scan, the visitor’s information appears instantly, including identity and license plate details when available.

There is no waiting and no interruption to traffic flow. Entry is verified in real time and the gate opens automatically.

Time Bound Access With Automatic Expiration

Each SentryPass is valid only for the duration set by the sender.

If a visitor arrives outside that window, the pass will not work. Once the visit period ends, the pass automatically expires without any action required from residents, leasing teams, administrators, or security staff.

This keeps visitor access intentional and secure.

Why Residents, Visitors, and Teams Appreciate SentryPass

Residents appreciate how easy it is to invite guests without explaining entry instructions or worrying about missed calls from the gate. They control exactly when access starts and ends and trust the experience to work smoothly.

Visitors find the process intuitive and stress free. Their phone prompts them automatically at arrival, and entry feels quick and professional.

Property teams benefit from faster check ins, fewer interruptions, and clearer records without adding complexity to daily workflows.

Built for Gated Communities and Multifamily Properties

SentryPass is designed specifically for communities with controlled entry and on site security.

It works seamlessly with Sentry Access tablet based visitor management, improving speed and consistency for guests, service providers, and prospective residents without adding hardware or changing existing processes.

Why Wallet Based Visitor Passes Matter

First impressions matter.

A visitor pass that appears automatically on a phone at arrival keeps traffic moving, reduces friction at the gate, and sets a positive tone for the community. Residents feel confident inviting guests, and prospective residents arrive with a strong first impression.

SentryPass replaces waiting, searching, and calling with a simple scan and a modern wallet based experience.