Frequently Asked Questions
Support for Gate Sentry & Sentry Solo
Get quick answers about installation, features, compatibility, and support for our hardware-free access control and visitor management solutions.
Core Platform Questions
What is the core function of Gate Sentry?
Gate Sentry is a hardware-free visitor management system designed for staffed entrances. Users can update visitor lists via app or portal, and security checks in guests using a tablet.
What is Sentry Solo, and how does it primarily function?
Sentry Solo is a fully virtual access system for unmanned gates. Users unlock gates via app; guests scan a QR code to access a secure browser keypad and enter a code.
What is the primary difference between Gate Sentry and Sentry Solo?
Gate Sentry is for manned gates with tablet check-ins. Sentry Solo is for unmanned gates with app-based and QR code access.
Can the two systems be integrated?
Yes. Gate Sentry and Sentry Solo can be combined into one platform for hybrid access control across staffed and unmanned gates.
Features & Functionality
What are the core features of Gate Sentry?
Gate Sentry includes tablet-based check-in, real-time syncing of guest lists, a mobile app, SentryPass for VIP access, an admin dashboard, and offline mode for uninterrupted use.
How does Gate Sentry's SentryPass feature work?
Visitors receive a scannable pass via text/email that can be saved to their digital wallet. Security scans the pass at entry to quickly verify and allow access.
What are the key features of Sentry Solo?
Sentry Solo includes VirtualKey for users to open gates from their phone and VirtualKeypad for guests to check in via QR code and enter a unique code—no app or device needed.
How does VirtualKey work?
VirtualKey lets users unlock gates from their phone without using a clicker, fob, or keypad—providing secure, app-based access.
What is VirtualKeypad, and how do guests use it?
Guests scan a QR code at the gate to open a browser-based keypad. They enter their unique access code to gain entry—no app download required.
How do visitors receive their VirtualKeypad code?
When a user adds a guest, the system sends the code by text or email. It can be saved to Apple or Google Wallet for quick access.
How long is a visitor’s VirtualKeypad code valid?
Codes are only valid for the time window selected by the user and expire automatically after that period.
Do both systems offer real-time visitor tracking and reporting?
Yes. Both systems log activity in real-time. Admins can access reports from a secure portal, and users receive instant alerts when guests arrive.
Can residents manage guest lists from their phones?
Yes. They can add, edit, and track visitor activity using the Gate Sentry mobile app or web portal.
Benefits & Value Proposition
How does Gate Sentry improve security operations at manned gates?
It eliminates handwritten logs and speeds up check-ins using searchable tablet software with real-time records and photo verification.
How does Sentry Solo enhance convenience at unmanned entrances?
Sentry Solo enables mobile entry for users and QR-based access for guests—reducing delays and eliminating keypad issues entirely.
Can Gate Sentry integrate with existing gate access hardware?
Yes. It works with most gate operators to modernize check-ins without replacing gate equipment.
How do both systems improve property management efficiency?
They reduce manual tasks, automate guest handling, and simplify communication across the property.
How does Gate Sentry protect resident privacy?
All visitor data is securely encrypted and stored in the cloud, eliminating the risks of paper logs or clipboard entries.
General Access Control & Industry Relevance
What is a visitor management system, and why is it important?
It’s a tool for tracking and managing property visitors—improving safety, accountability, and access control.
How do these systems improve property value?
They modernize access, improve the user experience, and streamline operations—making properties more appealing and secure.
How does Gate Sentry stay ahead of evolving security needs?
We regularly release updates, monitor best practices, and build features based on real-world customer feedback.
Do these systems require constant internet?
Gate Sentry includes an offline mode. Sentry Solo is cloud-based and supports cellular fallback to maintain uptime.
What customer support is available?
Support is available via phone, email, and live chat. We also offer video guides, documentation, and onboarding sessions.