The Tenant Feature for HOAs and Multifamily Communities

Access control plays a critical role in keeping HOAs and multifamily communities secure. It ensures only approved individuals can enter gates, amenities, and shared spaces while giving property teams visibility and accountability.

Challenges arise when a home is rented. Tenants need full access during their lease, but many systems are built only for permanent owners. In some cases, property teams are forced to delete the homeowner account or give tenants access to the homeowner account. Both approaches create risk and make transitions harder to manage.

The Tenant feature was built to solve this problem.

Designed for Rental Homes

Many homeowners rent their property for a period of time. Some leases are seasonal, others long term, and some change frequently.

The Tenant feature supports these scenarios by allowing tenants to manage daily access without removing homeowner oversight. Access stays aligned with occupancy while ownership remains intact.

Day to Day Access for Tenants

Tenants need to manage visitors and vendors as part of everyday living.

With the Tenant feature, tenants can create and manage their own visitors and vendors using the app or web portal. This allows them to handle access independently without relying on the homeowner or property staff for routine updates.

Ownership Remains in Place

Even while a tenant is active, the homeowner stays connected to the property in the backend.

Ownership does not change and long term visibility is preserved. This ensures access management always reflects who owns the home rather than who temporarily occupies it.

Simple Setup for Property Managers

When a home becomes a rental, setup takes only a few seconds.

In the admin portal, the property manager adds a new user at the home address and selects Tenant. The system automatically sends the tenant their account setup information so they can get started right away.

This removes manual steps and makes move ins easier to manage.

Automatic Transition When Tenancy Ends

When a tenant leaves, access automatically reverts back to the homeowner.

Tenant created visitors and vendors are removed and the homeowner immediately resumes full control. There is no manual cleanup and no risk of lingering access.

Clear Accountability for Property Teams

The Tenant feature improves clarity for administrators and security teams.

Access is always tied to the current occupant. Homeowners avoid leftover access. Property teams maintain accurate records and fewer access related issues.

Why the Tenant Feature Matters

HOAs and multifamily communities need access systems that adjust as residents change.

The Tenant feature provides a secure way to give tenants full access during their lease while preserving homeowner control. It simplifies transitions, reduces risk, and keeps access aligned with real world occupancy.