Gate Sentry
Gate sentry

Messaging Terms

Last updated: November 1st, 2026

These terms apply to text messages (SMS) and automated phone calls sent by Gate Sentry, LLC ("Gate Sentry") on behalf of the communities, properties and businesses that use our products (each a "Property").

Program name. Gate Sentry Notifications.

What we send. Depending on the Gate Sentry products your Property uses, you may receive:

  • Visitor access codes and gate codes, and reminders about them.
  • Links to your digital visitor pass (SentryPass or Sentry Solo) or to open the gate from your phone (SoloPass).
  • Links to complete a visitor registration or check-in before you arrive, and check-in codes.
  • One-time sign-in codes and sign-in links for your Gate Sentry account.
  • Lobby arrival alerts: a text, an automated phone call, or both, telling an employee that their visitor has arrived.
  • Service messages about your account or visit, such as a request to approve a new visitor pass.

We do not send marketing or promotional messages.

How you get enrolled.

Your phone number is provided to Gate Sentry by you or by the Property, for example when a resident adds a guest, when a property administrator adds an employee or resident, or when you register as a visitor. The Property is responsible for having your permission to provide your number. To see how this works, visit How Gate Sentry Text Messages Work.

Message frequency.

Message frequency varies with your visit and account activity.

Cost.

Message and data rates may apply. Gate Sentry does not charge for these messages.

How to stop.

Reply STOP to any message to stop receiving texts and automated calls from this number. You will receive one confirmation text. Reply START to resume. If you opt out, you may not receive access codes, passes or arrival alerts by text; contact your Property for other options.

Help.

Reply HELP for help. For help with a visit, such as a code or pass that isn't working, contact the person or Property that invited you. For anything else, email support@gatesentry.com.

Carriers.

Carriers are not liable for any delayed or undelivered messages.

Privacy.

Your mobile number and text messaging consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your information.

Changes.

We may update these terms. The date at the top shows the latest version.