Gate Sentry establishes a direct communication link between residents and security staff, eliminating the need for residents to call the guard house to confirm guests or inform them about upcoming visits. This cutting-edge system empowers residents to manage their guest list in real-time, automatically updating it on the security guard’s tablet. With Gate Sentry, residents enjoy the flexibility to add visitors as permanent, temporary, or banned, while receiving arrival notifications through email and text messages. Moreover, guests and vendors can be conveniently added from anywhere, at any time, and on any device.

Residents download the Gate Sentry App on their mobile devices and create an account. Additionally, residents have the convenience of setting up and managing their account through the Gate Sentry web portal. Once the resident has created their account, residents can begin curating their list of vendors and visitors, assigning them as permanent, temporary, or banned as needed. The guest list is dynamically synced in real-time, ensuring that any updates or changes made by residents are automatically reflected on the guard tablet. This seamless synchronization allows for hassle-free management anywhere, anytime, and on any device. So, whether residents are at home or on the go, they can confidently manage their guest list with just a few taps on their smartphone, tablet, or computer.

Gate Sentry caters to all residents, including those without a smartphone. Even without a mobile device, residents can easily create an account and input visitor information through the user-friendly Gate Sentry web portal. We believe in inclusivity and accessibility, ensuring that everyone can conveniently manage their guest list.

For residents who prefer traditional communication methods, we’ve got you covered. Owners who don’t utilize a smartphone or the web can still rely on the trusted channels of calling their security team or reaching out to the property manager.

Within the Gate Sentry app, residents have access to a comprehensive history tracking list that meticulously records and organizes the details of their visitors and vendors. This feature enables residents to effortlessly review past visits, ensuring a clear and concise record of all interactions. Whether it’s a list of cherished guests or trusted vendors, residents can refer to this history tracking list for a complete overview of their visitor activity. With Gate Sentry, every visit is documented and easily accessible, providing residents with peace of mind and a sense of security.

The Gate Sentry app offers a convenient party option that allows residents to swiftly input multiple guests. With just a few taps, residents can effortlessly add groups of guests to their visitor list, streamlining the process and saving valuable time. This feature is specifically designed to cater to occasions when residents are hosting gatherings or events, ensuring that the guest management experience remains efficient and hassle-free. With Gate Sentry, organizing and welcoming a multitude of guests has never been easier.

Yes, both property owners and residents have the ability to view the comprehensive access log, which details who has been granted access to the property. Alongside receiving convenient text messages or notifications regarding visitor arrivals, the Gate Sentry mobile application and web portal provide a valuable historical record of access information. This log includes the date and time of day when visitors were granted access.

The most convenient and straightforward method to access visitor data is through the Gate Sentry smartphone mobile app. This user-friendly app provides seamless access to all visitor information, allowing residents and property owners to manage their guest list effortlessly. However, for those who prefer alternative options, visitor data can also be accessed through the Gate Sentry web portal.

For property owners who don’t utilize either a smartphone or the web, there’s no need to worry. They can simply contact the security team or reach out to the property manager to update their visitor information. Overtime, the security team will be able to build a list for these residents. 

At Gate Sentry, we recognize that property managers are often pressed for time and cannot afford to be bogged down with visitor management or constant requests from homeowners to add individuals to their lists. To alleviate this burden and optimize efficiency, Gate Sentry empowers residents to take charge of their own visitor and vendor lists. By putting residents in control, we empower them to manage their guests and vendors autonomously, minimizing the need for constant intervention from property managers.

Gate Sentry simplifies the role of property managers by streamlining their tasks to focus solely on adding and deleting residents. In the event of a security breach or any other issue, property managers can effortlessly access the comprehensive database, gaining immediate access to all relevant information. This feature significantly reduces the workload on property managers, enabling them to work more efficiently and effectively.

Administrators have access to each individual’s history logs, serving as valuable references for resolving any issues that may arise at the property. Additionally, administrators can conveniently view the guest and vendor lists associated with each person, ensuring comprehensive visibility and enabling efficient management and monitoring of user activities.

Gate Sentry takes an active role in engaging and marketing to residents. Additionally, Gate Sentry assists users in adopting the system through detailed explanatory videos and PDFs available on both the desktop portal and app. More residents are on board with the Gate Sentry app than competitors – on average 90% user adoption rate at property sites, Gate Sentry proves to be highly effective in facilitating its usage. 

Gate Sentry reduces costs and the workload of administrative staff as they only need to add and remove hosts.

Gate Sentry has revolutionized the process of adding or removing users, making it remarkably straightforward. Adding a user requires only essential information such as their name, email, phone number, and address. Removing a guest is as simple as selecting their name and clicking the delete button. Additionally, users can be designated as tenants, providing them with specific privileges and access within the system.

When an account is added to Gate Sentry, the system automatically generates and sends an email to the user. This email contains all the necessary details and instructions on how to create their account.

The community broadcast feature was created to help administrators fulfill their responsibility of ensuring the safety and well-being of the users. With this feature, messages can be sent to all users at once through text or email, effectively and efficiently disseminating important information to the entire community.

These messages can be used for emergency alerts, gate issues, weather warnings, community events, and other purposes.

Gate Sentry solution eliminates the need for all these outdated and overpriced options by making visitor management affordable and user-friendly.

Gate Sentry seamlessly integrates with your existing gate systems, eliminating the requirement for expensive replacements or extensive modifications. The only physical equipment required is a relay, which is inexpensive, easy to install, and a one-time purchase.

Gate Sentry caters to all residents, including those without a smartphone. Even without a mobile device, residents can easily create an account and input visitor information through the user-friendly Gate Sentry web portal. We believe in inclusivity and accessibility, ensuring that everyone can conveniently manage their guest list.

For residents who prefer traditional communication methods, we’ve got you covered. Owners who don’t utilize a smartphone or the web can still rely on the trusted channels of calling their security team or reaching out to the property manager.

Yes, Gate Sentry improves visitor processing time at the gate. With our tablet, guards can verify a visitor’s or vendor’s identity without having to go back and forth in the guard house. If previously authorized, all visitor information required for granting access is available on the Gate Sentry mobile application, and visitor processing can be as quick as 20 seconds.

Gate Sentry takes a proactive approach in engaging and marketing to residents, ensuring widespread adoption and utilization of our platform. Our dedicated marketing manager collaborates closely with property managers (PMs) or homeowners’ associations (HOAs) to create compelling marketing collateral that is specifically tailored for residents. These materials are thoughtfully designed and distributed to effectively communicate the benefits and features of Gate Sentry.

To facilitate a smooth onboarding process, we provide residents with detailed PDF guides and captivating instructional videos. These resources serve as invaluable tools to help users quickly familiarize themselves with the platform’s functionalities and make the most out of their Gate Sentry experience.

Thanks to our comprehensive marketing efforts, we have witnessed an impressive uptake of the Gate Sentry app among residents. On average, a remarkable 90% of residents within communities actively utilize the app, demonstrating the widespread acceptance and appreciation for its convenience and effectiveness.

The community broadcast feature was created to help administrators fulfill their responsibility of ensuring the safety and well-being of the users. With this feature, messages can be sent to all users at once through text or email, effectively and efficiently disseminating important information to the entire community.

These messages can be used for emergency alerts, gate issues, weather warnings, community events, and other purposes.

In our communities, we are proud to see that even with the presence of older residents, an astounding 90% of them actively embrace the Gate Sentry app or desktop interface. This remarkable adoption rate serves as a testament to the user-friendly nature of our platform, catering to residents of all age groups with ease.

To ensure that all residents, including older individuals, can navigate Gate Sentry confidently, we offer detailed PDF guides and engaging instructional videos. These resources serve as valuable tools for familiarizing users with the platform’s functionalities. Additionally, our exceptional customer support team is always ready to provide assistance, answering any questions and offering personalized guidance along the way.

Gate Sentry takes immense pride in creating a seamless and accessible solution that bridges the generation gap within our communities. By fostering inclusivity, we empower all residents to actively participate in managing their visitor and vendor information, fostering a sense of ownership and control.

Gate Sentry stands out as an exceptionally cost-effective solution compared to its top competitors. By offering competitive pricing, Gate Sentry ensures that HOA members can enjoy all its benefits without breaking the bank. What’s more, residents using Gate Sentry have experienced a remarkable reduction in complaints and turnover related to security matters. This positive outcome speaks volumes about the effectiveness and satisfaction derived from Gate Sentry’s comprehensive security features. With Gate Sentry, HOA members can rest assured that they are investing in a reliable and budget-friendly solution that fosters a harmonious community environment and minimizes security-related concerns.

Gate Sentry equips guards with a cutting-edge tablet, consolidating multiple avenues into one streamlined process. This advancement eliminates the need for guards to navigate computers, handle phone calls, manage paperwork, or continuously move in and out of the gatehouse. With all the essential information conveniently accessible on their tablets, guards can efficiently oversee the security operations without unnecessary distractions or delays. This integration of technology optimizes their workflow, empowering them to focus on their core responsibilities and ensuring a more seamless and effective security management experience. Gate Sentry truly revolutionizes the way guards operate, enhancing their efficiency and productivity while maintaining the highest level of security.

All the information is accessible through the tablet. This includes hosts, visitor lists, vendor information, and any updates made by residents. With real-time updates, guards are always equipped with the most current and accurate information, ensuring a seamless security management process. Gone are the days of relying on outdated or cumbersome systems – Gate Sentry’s tablet empowers guards to stay in sync with resident updates and changes, enabling them to provide efficient and effective security services. With this advanced technology at their fingertips, guards can confidently monitor and manage the gatehouse operations with ease.

In communities where Gate Sentry is implemented, guards have discovered that logging a new visitor or resident is a quick and efficient process, taking only 10 to 20 seconds when necessary. The platform offers a range of features designed to support guard staff in their duties. One such feature is the ability to search for visitors based on various criteria such as hostname (first or last name), address, location, license plate, or vendor name. This search functionality enables guards to locate and manage visitor information with ease.

Furthermore, Gate Sentry simplifies the documentation process by allowing guards to capture a picture of the guest’s ID directly from the tablet. This feature enhances accuracy in record-keeping and eliminates the need for manual entry.

The streamlined and user-friendly interface of Gate Sentry’s system empowers guards to input the required information swiftly and efficiently. This seamless process ensures minimal disruption to the flow of entry while upholding the highest level of security standards.

This is done directly on the tablet. Guards have the capability to authorize entry to visitors or residents with just a few taps on the tablet screen. This direct and efficient process eliminates the need for additional steps or paperwork, allowing guards to swiftly manage access permissions. With Gate Sentry, granting access becomes a seamless task that can be executed with ease and convenience, enhancing the overall efficiency of security operations.

In contrast to traditional ID scanners, the Gate Sentry tablet provides guards with the capability to capture photos of individuals’ identification documents. This advanced feature not only allows for the efficient verification of IDs but also provides the flexibility for guards, with HOA permission, to scan a range of documents such as green cards, passports, or other forms of identification. By enabling guards to capture images directly on the tablet, Gate Sentry enhances the accuracy and convenience of ID verification processes. Guards can confidently verify identities while adhering to HOA regulations, ensuring a smooth and secure access management experience for all.

Upon granting access to the gate, the Gate Sentry system automatically triggers the sending of an email and/or text message to the resident. This seamless and automated process ensures that residents are promptly notified of their guests’ arrival. Whether it’s a friendly email or a convenient text message, Gate Sentry keeps residents informed in real-time, allowing them to stay connected and updated with ease. With this feature, residents can confidently anticipate the arrival of their visitors and maintain effective communication throughout the access management process.

If a vendor is going to multiple homes, guards can click on various residents. This feature allows for comprehensive tracking and documentation, providing a clear record of vendor activity for each resident. Additionally, when a vendor is selected for multiple homes, residents associated with those homes will receive notifications, keeping them informed about the vendor’s presence. This streamlined process ensures transparency, accountability, and effective communication between guards, vendors, and residents, enhancing the overall security and convenience provided by Gate Sentry.

You will receive an email from [email protected] with your access code and a link to the login page. When you click the link in the email you will be redirected to the create account page. If you haven’t received the email please check spam or promotion inbox.

Please contact [email protected] or your Property Manager so that they can resend the create account email. Also, please check your spam or promotions inbox.

The access code does not function as a temporary password. To create a new account, please click on “Create New Account” and enter your email address, preferred password, and then your access code.

To get an access code, please email your property manager or [email protected] with your first and last name, street address, and community name.

If there is no existing Gate Sentry account associated with your name at the specified address. Kindly contact the property manager to request the creation of an account for you in Gate Sentry. Once the account is set up, you will receive the necessary access code to log in.

You can reset your password and retrieve your User ID online at portal.GateSentry.com using the “Reset Password” link under the login section. A secure link will be sent to you with your User ID. Please note that both the username and the password are case sensitive. Your email address is your username and should be entered in all lowercase letters and the password should only contain letters and numbers.

Gate Sentry caters to all residents, including those without a smartphone. Even without a mobile device, residents can easily create an account and input visitor information through the user-friendly Gate Sentry web portal. We believe in inclusivity and accessibility, ensuring that everyone can conveniently manage their guest list.

For residents who prefer traditional communication methods, we’ve got you covered. Owners who don’t utilize a smartphone or the web can still rely on the trusted channels of calling their security team or reaching out to the property manager.

Please reach out to [email protected] if you would like the user guides, videos, and PDFs for the web portal and app.

For iPhone: Go to Settings -> Notifications -> Scroll down and click on the Gate Sentry app -> At the top, tap “Allow Notifications” and choose the alerts you would like to receive.

For Android: Go to Settings -> Navigate to Apps -> Click on Gate Sentry -> Enable notifications -> set to priority status

To add a host, go to the profile page of the Gate Sentry app and tap the ‘New’ button located in the bottom right-hand corner below the list of hosts. Enter the host’s first and last name, email address, and choose whether or not this host will receive notifications. Then, tap the ‘Save’ button, and the host will appear on your profile screen.

To add a guest, follow these steps: Click on the “NEW” button and begin typing the guest’s name. Next, select whether the guest is permanent, temporary, or banned. If it’s temporary, please specify the date. Once done, click on “SAVE.” If the guest is successfully added, a pop-up message will appear saying “Guest Added.” If you don’t see this pop-up, it means the entry was not saved.

To add a vendor, follow these steps: Click on the “NEW” button and begin typing the vendor’s name. If the vendor is already in the community database, it will appear as a suggestion. Next, select whether the vendor is permanent or temporary. If it’s temporary, please specify the date. Once done, click on “SAVE.” If the vendor is successfully added, a pop-up message will appear saying “Vendor Added.” If you don’t see this pop-up, it means the entry was not saved.

If you are using the web portal, you can delete a guest or visitor by clicking on their name to highlight it, and then selecting the ‘delete’ option. This action will remove the visitor from the system. In the mobile app, you can delete a guest or vendor by tapping on their name and then selecting the ‘delete’ option.

Gate Sentry serves as the community’s software for managing visitor admissions. Gate Sentry does not have control over the guards’ decision-making process when it comes to admitting visitors. Therefore, if you come across an unfamiliar visitor, we highly recommend reaching out to the security team management or the property manager to conduct an investigation regarding the admission of unexpected or unknown individuals to your home.  

As the visitor access management provider, Gate Sentry is not directly involved with the guards themselves. We do not manage the gate staff but only provide the software they use to admit visitors. To address this issue, we recommend reaching out to your Homeowners Association (HOA) or the security company responsible for the guards.

At Gate Sentry, our primary service is the provision of a visitor access system that enables guards to log visitors. If you are experiencing issues with visitors not being logged, we advise you to contact the security company, property manager, or HOA responsible for the guards. They will be able to address and resolve this matter effectively.

Gate Sentry focuses specifically on visitor access management and is not involved in gate maintenance. To address any concerns or issues related to gate maintenance, I recommend reaching out to your Homeowners Association (HOA) or the appropriate gate maintenance company directly. They will have the expertise and resources to assist you in resolving any maintenance-related matters.

Gate Sentry’s software is specifically designed for visitor access management and does not handle the management of new vehicles, toll tags, RFID, or vehicle sticker software. If you have any issues related to these matters, we recommend contacting your property manager for assistance. They will be able to help resolve the issue as Gate Sentry’s software is not involved in managing these specific functionalities.

Email [email protected]